Each row is problem → what to check → the fix. Status pages referenced here listed at end of section.
Connection & sign-in
| Problem | Check | Fix |
|---|---|---|
| App cannot reach server | Are you on same network as server? Is app using cloud or local address (see "App Settings & Personalization")? | On LAN, connect with server's IP; away from home, use serial number (cloud). If router changed server's IP, open http://hypervisu-<serial>.local/admin to find where went, then set static address or DHCP reservation (see "Network & Time Settings"). |
| Server unreachable after network change | Does server answer on its old IP? | Try http://hypervisu-<serial>.local/admin first — name follows server whatever address takes. Failing that, server answers at 169.254.60.60, and at 192.168.1.60 while it has no DHCP address. Connect computer to same network segment and open admin panel there (see "Unboxing & First Power-Up"). |
| Cannot sign in | Is username correct? Caps lock? | Reset password: by e-mailed one-time code (needs internet on server AND e-mail address on that account), or with one-time recovery code created with first administrator. Administrator added later has no recovery code, so its e-mail address is its only way back in (see "Creating the First Administrator"). |
| Admin panel refuses account | Is account level 5? | Only level-5 users can open admin panel (see "Users & Access Levels"). Sign in with admin account, or have admin raise your level. |