HyperVisu can tap you on the shoulder: push notifications for events that matter, and a videophone that rings your phone like a doorbell should.
Push notifications
Notifications reach your phone from two sources:
| Source | Who sets it up | Example |
|---|---|---|
| A device rule — a notification attached to a device's value (equal / above / below a threshold, with a repeat interval; see “Object Settings, Logging & Notifications”) | Administrator | "Garage door open", "Freezer above −15 °C" |
| An automation with a push notification action (see “Automations”) | Anyone who edits automations | "Washing machine finished" when its meter drops |
What you receive is up to you: the Notifications toggle in Settings (see “App Settings & Personalization”) enables or disables them for your account. Each user chooses independently — the alarm can ring the parents' phones and leave the kids' alone.
While the app is open, a notification also appears as an in-app banner at the top of the screen. Urgent messages are styled as alerts so they stand apart from routine ones.
Videophone
The videophone works in the mobile app and in the web app. When someone rings at the door station:
- Your phone rings, wherever you are in the app — and also when the app is closed, thanks to a push notification. On a wall panel, the screen wakes by itself.
- The call screen of the door that rang opens: live video from the door station and the call controls. With more than one videophone, you always land on the right one.
- Answer to talk, Open Door to release the lock, and Hang up to end the call. The close button in the corner returns you to where you were.
You can also open a door's call screen yourself, from its device, and tap Talk to call the door station without anyone ringing — to speak to someone waiting at the gate, for example.
- Tapping the notification opens that door's call screen. The message names the door, so you know which one rang before you look. The first call asks for microphone permission — the call cannot work without it, so accept it.
- Calls work at home and away, through the Elausys Cloud Service; away from home the voice takes a relay when your network allows no direct path. The line under the buttons says whether you are connected and how.
- After Open Door, the screen says Door opened or Door open failed. "Door open failed" includes the cases where the door station itself refused, so a door that stayed shut is never shown as opened.
- No Open Door button? Your installer has turned door control off for that door: the videophone is used only to talk (see “Cameras & Videophone Setup”).
- If a Talk call ends with "The door station declined the call (check its allowed callers)", the door station does not accept calls from HyperVisu yet — ask your installer to add it to the station's allowed callers (see “Cameras & Videophone Setup”).
- The door station itself (brand, address and its SIP account) is set up by the installer in the admin panel (see “Cameras & Videophone Setup”). If the call screen says the SIP Server is off, that service is not running on your server — ask your administrator.
If notifications do not arrive
Check, in order:
- The Notifications toggle in Settings is on (see “App Settings & Personalization”).
- Your phone's system settings allow notifications for the HyperVisu app.
- A rule actually targets the event — ask your administrator whether a notification rule or automation covers it.
- Still nothing: see the full troubleshooting ladder in “Troubleshooting: Connection & Sign-In”.